Designed by service-training professionals, the Certified Customer Service Specialist program (CCSS) provides a strong foundation of skills and knowledge for the customer service industry. Information sharing, customer service and managing the difficult customer are just a few of the competencies CCSS graduates master.
For qualified applicants, the HOPE Grant can be used to help pay the tuition for the program, and it also provides a stipend for books. Graduates earn a Technical Certificate of Credit from their local technical college.
Learn more about the training and consulting services available through your local technical college by clicking on the county in which you are located or are considering for your new business.