Training assists employees in exceeding day-one production targets
When Georgia Quick Start began training new employees for Rinnai America Corp., Bob Potts, director of continuous improvement, didn’t know what to expect.
He didn’t expect the new employees of the factory, which manufactures tankless water heaters, to exceed their first-day production targets.
“One of the ways I evaluate training,” he says, “is how do you do on your very first day?”
The targets were established by liaisons from Rinnai headquarters in Japan. Rinnai has its U.S. factory in Griffin, Ga.
“Our Japanese liaisons that had the experience are the ones that set the ramp up numbers for us, based on what their expectations were,” Potts says. “Rinnai employees were 240 percent above their production targets on day one. That just goes to show how well prepared and skilled our team was.”
Nagoya, Aichi, Japan
We consider not only humanity, but the entire global environment, fostering humanity.
Southern Crescent Technical College
— Bob Potts, Rinnai director of continuous improvement